The Rittenhouse
Philadelphia, PA
posted October 1, 2024
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us
Exquisite Location of this Downtown Philadelphia Hotel
Options
- Share this job opportunity to a friend, colleague, or family member:
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About Us
Exquisite Location of this Downtown Philadelphia Hotel
Options
- Share this job opportunity to a friend, colleague, or family member:
Software Powered by iCIMS
Current Job Openings
Current Job Openings
- Guest Service Agent
- Spa Manager
- Front Office Director
- Room Attendant / Housekeeper
- Lacroix Server Assistant (AM)
- Spa Concierge
- Engineer (Hotel Maintenance)
- Laundry Attendant
- Accepting Applications - Hourly Hotel Positions
- Nail Technician
- Director of Housekeeping
- Female Spa Attendant
- Host - Scarpetta
- Scarpetta Line Cook
- Lacroix Server Assistant (AM)
- Lacroix Host
- Scarpetta Bartender
- Pastry Cook
- Purchasing Coordinator
- Server Assistant
- Night Auditor
- Night Audit Supervisor
- Banquet Cook