Opportunity: Spa Concierge

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Lead Spa Concierge - Spa Operations Manager - Spa Director

• Immediately greet guest and offer to assist with their needs.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Receive and resolve guest complaints, elevating to management if necessary.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHMs Earth View program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• College degree or comparable work experience.
• Previous customer service experience or equivalent training required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

About Us

Exquisite Location of this Downtown Philadelphia Hotel

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