BOSTON HARBOR HOTEL

POSITION DESCRIPTION

JOB SUMMARY

We are seeking a committed, Hospitality professional for the position of Overnight Butler at the Boston Harbor Hotel. This position is responsible for offering support through all aspects of Guest Services, including but not limited to greeting and welcoming guests and patrons in a courteous, professional and efficient manner while assisting with the transportation of luggage from the reception area to the guest rooms and vice versa. The Overnight Butler will also assist with Valet Services as needed.

CANDIDATE PROFILE:

Experience:

Must have at least (1) or more years of experience, with a combination of previous Guest Services experiencein a Luxury Environment preferred.

KEY RESPONSIBILITIES

The primary responsibilities of the Overnight Butler include but are not limited to:

• Must be able to work overnight shifts (11pm to 7:30am).
• Secure luggage from all incoming guests upon check in; obtain room key and escort guest to room.
• Place luggage in respective areas in guestroom, i.e. on luggage rack, in closet etc.
• Assist all departing guests with luggage transport from guestroom to front entrance.
• Familiarize all guests with room amenities including temperature control unit, remote controlled television, mini bar, etc.
• Inform guests of all hotel facilities including the hours of operation of the restaurants, lounges, Health Club & Spa, and Gift Shop.
• Ensure prompt professional response to all guest requests for service.
• Store and retrieve luggage from bell closet as needed while regularly logging such activity.
• Deliver all messages and mail to in house guests in a timely manner.
• Maintain accurate log of all pressing, shoe shines and requests carried out during the shift.
• Deliver any miscellaneous items i.e. flowers, packages, brochures, newspapers etc. to guestrooms, Banquet Rooms or hotel offices as directed.
• Assist the Front Desk in delivering quick and efficient service to hotel guests.
• Assist guests with directions and other information as needed.

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Complete all other assignments, duties and tasks as assigned by the Director of Guest Services, Concierge and the Night Manager.
• Valid Driver’s License with ability to drive both standard and automatic vehicles.
• Must have basic knowledge of service standards, guest relations and etiquette.
• Ability to read, write and speak the English language sufficient to understand requests, and communicate with guests
• Ability to transport (pull, push) up to 50 lbs.
• Strong interpersonal and problem solving abilities.
• Ability to multi-task and respond to various guestrequests within short periods of time.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.