Opportunity: People Support (HR) Generalist

HHM Hotels is seeking an employee relations-focused People Support (HR) Generalist to provide coaching to hotel leadership teams at all levels regarding performance and compliance. Additionally, this role serves as the lead administrator for the organization’s leave of absence (LOA) processes. The role also provides ongoing support for new hotel onboarding and integration functions, serving as an integral member of the company’s Philadelphia-based corporate People Support (HR) team.

Potential Career Path

People Support Manager - Sr. People Support Manager - People Support Director

Position Duties

• Assists with employee relations by providing individual coaching to managers and team members regarding performance improvement, conduct, and policy violations.
• Leads and administers all aspects of the organization’s leave of absence processes in accordance with federal, state, and local regulations (FMLA, ADA, etc.).
• Supports the execution, virtually and on-site, of HR-related tasks for property transitions, including new hotel launches and de-transitions.
• Serves as a primary link between management and associates to resolve work-related problems and interpret company policies.
• Reviews recommendations for employment termination and administers formal disciplinary procedures.
• Tracks and administers processes around claims of discrimination, sexual harassment, or perceived unfair treatment.
• Ensures all HR documentation and compliance initiatives are comprehensive, timely, and compliant with company policy and federal/state labor laws.
• Assists with the management of employment-related claims and responds to subpoenas, ensuring all required documentation is gathered and submitted accurately and timely.
• Serves as a contact for operators and corporate services team members to ensure the timely flow of information during property integrations.
• Plans and conducts new hire orientation for corporate staff and field leaders to foster alignment with organizational objectives.
• Assists with data gathering and communication for the annual employee engagement survey.
• Assists in planning and executing corporate office events and culture-building initiatives.

Position Requirements

• Bachelor’s Degree in Human Resources, Hotel Management, or a related field.
• 3 -5 years previous Human Resources experience, hotel HR experience preferred, with heavy focus on associate relations required.
• PHR or SPHR Certification preferred.
• Strong knowledge of all applicable federal, state and local employment, health and safety regulations.
• Excellent organizational skills and ability to manage information flow.
• Strong written and verbal communication skills.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• This position follows a hybrid work model, requiring at least three days per week on-site at our Philadelphia corporate office.
• The work schedule may vary and can occasionally include holidays or weekends based on business needs (such as hotel integrations or special projects).
• Ability to travel as needed, typically averaging two days per month, for new hotel onboarding.

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It