Opportunity: Vice President of Operations

Lead a regional team of hotel professionals at all levels to achieve revenue growth and corporate, guest, franchisee, and employee satisfaction goals. You will direct and support operations by enforcing and implementing development standards, fostering owner relations, and taking effective action to optimize the quality and performance of the portfolio.

Your Growth Path

Senior Vice President of Operations – Executive Vice President of Operations – Chief Operating Officer

Your Focus

• High-Performance Leadership: Interview, select, train, and coach associates, ensuring performance aligns with brand standards and HHM Hotels core values.
• Cultural Stewardship: Maintain a culture of honesty, communication, and personal growth while building collaborative relationships.
• Operational Excellence: Set and maintain protocols and standards, holding the team accountable to ensure productivity and professionalism consistent with HHM’s reputation.
• Strategic Planning: Achieve profit, sales, and market share goals by developing and implementing strategic regional plans and individual property initiatives.
• Brand Integrity: Communicate and reinforce the vision, values, and identities of the respective brands to hotels and the team.
• Performance Analytics: Analyze hotel performance indicators and trends to develop targeted, measurable strategic plans for improvement.
• Resource Optimization: Oversee plan execution by effectively utilizing field teams and central resources to drive business results.
• Stakeholder Engagement: Build strong owner and management company relationships to influence active engagement in performance plans and revenue growth.
• Conflict Management: Foster open communication with owners and operators, effectively managing disagreements to drive optimal results.
• Quality Assurance: Take corrective actions as necessary to reinforce brand standards and recognize representative hotel performance to foster teamwork.
• Innovation & Guidelines: Contribute to the development of operating concepts, processes, and guidelines for the hotel portfolio.
• Corporate Strategy: Participate in the development of corporate strategies to support customer service, brand identity, and revenue goals.
• Guest Loyalty: Analyze hotel performance data to develop and implement plans that improve guest services and loyalty.
• Compliance & Sustainability: Ensure hotels operate in compliance with legal obligations and follow sustainability practices.

Your Background and Skills

• Industry Expertise: Extensive hospitality operations experience leading to a regional director or higher level leadership role.
• Business Acumen: Strong financial and business acumen with the ability to communicate effectively at the C-suite level.
• Portfolio Diversity: Experience with hotel management companies overseeing a portfolio of full-service, select-service, and lifestyle hotels (branded or independent).
• Communication: Ability to interact with and present to a variety of stakeholders, including hotel associates, owners, and boards of directors.
• Education: Bachelor of Science degree preferred.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off and 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements
• Referral Bonus Program

Work Environment and Context

• Travel: Frequent regional travel is required to support the portfolio.
• Commitment: Work extended hours and remain readily available to hotel and corporate leaders as needed.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It