The Rittenhouse
Philadelphia, PA
posted November 27, 2024
Opportunity: Chef Concierge (Concierge Manager)
Provide elite level of service and the leadership and training required to maintain a staff committed to providing personalized service to all guests.
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Manage staff and organize department functions in accordance with company guidelines.
- Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
- Provide information about local attractions and events.
- Make travel arrangements.
- Make dining and other reservations, and obtain tickets for events.
- Focus on achieving the goals or objectives of the department using available resources.
- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
- Encourages team participation and promotes enthusiasm.
- Carry out unusual requests, such as searching for hard-to-find items or services.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Previous customer service experience required or equivalent training.
- Minimum 3 to 5 years previous experience in a supervisory/management position at a high-end, luxury resort property.
- Knowledge of the local community, attractions and events.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Current Job Openings
Current Job Openings
- Room Attendant - Housekeeper
- Security Officer
- Line Cook - Lacroix
- Accounting Clerk
- Lacroix Restaurant Manager
- Female Spa Attendant
- Accepting Applications - Hourly Hotel Positions
- Server Assistant - Lacroix
- Restaurant Expeditor (PM)
- Spa Manager
- Guest Service Agent
- Lacroix Server Assistant (AM
- Scarpetta Line Cook
- Night Audit Supervisor
- Banquet House Attendant
- Spa Concierge
- Nail Technician
- Engineer (Hotel Maintenance)
- Chef Concierge
- Massage Therapist