Opportunity: Chef Concierge (Concierge Manager)

Provide elite level of service and the leadership and training required to maintain a staff committed to providing personalized service to all guests.

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Manage staff and organize department functions in accordance with company guidelines.
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Focus on achieving the goals or objectives of the department using available resources.
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Encourages team participation and promotes enthusiasm.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Minimum 3 to 5 years previous experience in a supervisory/management position at a high-end, luxury resort property.
• Knowledge of the local community, attractions and events.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It