- Performing routine walkthroughs of public areas to ensure spaces remain clean, organized, and reflective of The Rittenhouse's luxury standards.

- Providing light public-area maintenance and upkeep as needed.

- Identifying and reporting maintenance, cleanliness, or safety concerns throughout the property.

- Assisting with overnight guest requests as needed.

- Providing shoe-shine service upon guest request and ensuring shoes are returned according to hotel service standards.

- Maintaining appropriate communication with the Front Office, Security, Housekeeping, Engineering, Spa, and other overnight associates.

- Assisting other hotel departments with reasonable overnight operational needs as directed by management.

Guest Service Expectations

- Provide warm, polished, discreet, and professional service consistent with the standards of The Rittenhouse Hotel & Spa and HHM Hotels.

- Anticipate guest needs whenever possible and respond promptly to requests.

- Maintain guest privacy and confidentiality at all times.

- Demonstrate a strong sense of ownership for the appearance and operation of the hotel.

- Maintain a professional appearance and demeanor throughout the shift.

- Use sound judgment and appropriately escalate guest, safety, security, or operational concerns.

Qualifications

- Previous experience in luxury hospitality, hotel operations, fitness, spa, housekeeping, or guest services preferred.

- Strong guest-service and interpersonal skills.

- Ability to work independently with limited overnight supervision.

- Dependable, punctual, and comfortable working overnight hours is a must.

- Strong attention to detail and commitment to maintaining luxury service standards.

- Ability to prioritize responsibilities and move between different areas of the hotel as operational needs change.

- Comfortable interacting with guests in a professional and service-oriented manner.

- Ability to follow hotel safety, security, cleanliness, and operational procedures.

Physical Requirements

- Ability to stand and walk for extended periods throughout the shift.

- Ability to regularly move throughout guest floors, public areas, Fitness Center, pool area, Spa, and other designated areas of the property.

- Ability to bend, reach, lift, carry, and move supplies and equipment associated with the position.

- Ability to perform light cleaning, stocking, and operational tasks throughout the shift.