Opportunity: Managing Director

HHM Hotels is seeking a dynamic and polished Managing Director to lead the highly anticipated pre-opening, launch, and ongoing operations of the Lady D Hotel. Situated in the absolute heart of Midtown Manhattan, this premier property is being completely renovated and repositioned into an upscale, sophisticated lifestyle destination just steps from the vibrant energy of Bryant Park, Times Square, and Fifth Avenue.

As the leader of this boutique New York property, you will manage all hotel operations to maximize profits while delivering the high-touch, personalized guest experience that the competitive Manhattan lifestyle market demands. You will play a pivotal role in building the team from the ground up and establishing a landmark presence in the world's premier hospitality landscape.

Your Growth Path

Area General Manager - Regional Director of Operations

Your Focuses

• Pre-Opening Leadership: Lead the strategic planning and execution of the hotel opening, including staff recruitment, training, and the implementation of core values.
• Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Guest Experience: Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Financial Performance: Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals through regular financial analysis of
• Operational Excellence: Maintain a seamless operation by overseeing all hotel departments, including front office, housekeeping, and maintenance, while following sustainability guidelines.
• Employee Development: Foster a culture of continuous learning and professional development, empowering team members to excel and advance within the organization.

Your Background and Skills

• 5 years of experience in operations management or a similar leadership role in a hotel.
• Proven experience in a hotel opening, specifically within a lifestyle property.
• Associate or Bachelor’s Degree in Business, Hospitality, or a related field is preferred.
• Strong financial acumen and the ability to develop budgets and manage performance.
• Ability to set clear expectations and provide the guidance necessary to achieve exceptional performance.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance.
• Paid Time Off and 401k Company Match.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts and Technology Reimbursements.
• Commuter Transit and Commuter Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational and Professional Development.
• Referral Bonus Program and Quarterly Bonuses and Incentives.

Work Environment and Context

• Requires standing for extended periods, walking, and lifting up to 25 pounds.
• Involves bending, reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It