Opportunity: Rooms Division Manager

Manage front office, housekeeping and guest shuttle operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with accounting controls and procedures.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department supervisors along with shuttle operations.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Oversee vendor, third party personnel contracts and third party laundry services throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Conduct daily pre-shift meetings when in absence of housekeeping supervisor or inspector to effectively communicate to and celebrate with the housekeeping staff.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
• Oversee and ensure internal audit standards are met.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It