Opportunity: General Manager / Managing Director - Boston

The Boston Harbor Hotel is a distinguished Forbes Five-Star and AAA Five-Diamond urban resort located right on the historic Rowes Wharf is seeking a dynamic and visionary General Manager/Managing Director.

The property offers guests a beautiful blend of classic New England style and modern luxury under its signature grand archway. It provides five-star accommodations, many with sweeping views of the city skyline or the breathtaking harbor, and features a 34-slip marina, making it uniquely accessible by both land and sea, including a convenient water taxi from Logan Airport.

This is the preeminent hotel leadership role in Boston and one of the most prestigious in the world. The General Manager/Managing Director leads a dynamic and highly skilled team to deliver best-in-class guest experiences; creating a culture of excellence, engagement, collaboration, and community, all while driving strong financial results.

Your Growth Path

Area Managing Director – Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

• Lead, inspire, and mentor a diverse team of department heads, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.
• Manage the daily and ongoing oversight of food and beverage, and hotel services catering to VIPs, and high-net-worth guests.
• Deploy activations and programming throughout the hotel and with our partners that deliver unique experiences to our guests.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Create a culture within the team that focuses on driving top and bottom line growth.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of hotel management, including front office, housekeeping, restaurants and bars, maintenance, and events and banquets.
• Implement best practices to uphold quality and safety standards.
• Provide service excellence to a level at which the hotel achieves the Forbes Travel Guide rating. Supervise a range of consortia groups, handle partnerships with luxury brands, and cultivate a sales environment with a luxury focus.
• As needed, guide a team through comprehensive renovations, updates, and modernizations, leveraging expertise in top-tier interior design, design/construction, and contractor firms.
• Works closely with nearby retail and condominium facilities and partners.

Community Engagement

• Establish strong relationships within the community, participate in Chamber of Commerce and local associations, positioning the hotel as an integral part of the Boston community.
• Act as a brand ambassador and maintain a positive public image.

Strategic Planning & Employee Development

• Collaborate with executive leadership to develop and execute long-term strategies that align with company objectives and drive sustainable growth.
• Identify areas of the hotel that if transitioned or repurposed, will generate a return on investment.
• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Bachelor’s Degree in Business, Hospitality or a related field is preferred.
• 10+ years of experience as a General Manager/Managing Director or similar leadership role in a luxury, full service hotel.
• Experience leading a luxury hotel that includes multiple food and beverage outlets, with proven success supervising multiple operational departments and their respective P&Ls in rooms, food and beverage, and luxury operations.
• Strong financial acumen and the ability to analyze data, develop budgets, and manage financial performance.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It