Opportunity: Director of Rooms

Oversee all aspects of the Rooms Division with an emphasis on Front Office and Housekeeping operations in accordance with established guest service and sustainability standards. A hands-on, strategic, and inspiring leader, this Executive Committee level position is a key driver of guest satisfaction throughout the entire hotel.

Potential Career Path

Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor front office financial operations and ensure compliance with accounting controls and procedures.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 5 to 7 years related experience.

• Prior experience with Marriott brands, preferably within the Luxury or Premium segments.

• Proven track record as a Department Head in both Housekeeping and Front Office Operations.

• Demonstrated success in impacting guest and associate experience while consistently exceeding financial performance goals.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It