Opportunity: FlowRider Wave Instructor

As a FlowRider Wave Instructor, you'll deliver dynamic guest experiences on the FlowRider surf simulator, providing lessons to riders, coaching operators, and supervising day-to-day operations of the attraction. This role blends performance, leadership, and instruction in a fast-paced, high-energy aquatic environment.

Essential Job Functions

• Provide FlowRider lessons for guests of all skill levels, offering individualized instruction and expert guidance.
• Oversee daily FlowRider operations to ensure guest safety, staff performance, and adherence to service standards.
• Supervise, and train FlowRider Wave Operators, ensuring consistent enforcement of safety protocols and operating procedures.
• Conduct regular skills training for operators to maintain high standards in safety, guest interaction, and ride operations.
• Monitor rider activity, assist with falls, and manage guest flow to ensure a safe and enjoyable environment for all.
• Lead energizing interactions with riders, creating an engaging, inclusive, and encouraging atmosphere.
• Perform daily inspections and basic maintenance of the FlowRider and surrounding area, ensuring functionality and cleanliness.
• Collaborate with management to report safety issues.
• Support other recreational or aquatic activities as needed.
• Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High school diploma or equivalent required.
• Customer Service experience required.
• Previous experience as a FlowRider operator or instructor preferred.
• Previous leadership or supervisory experience preferred.
• Strong physical stamina, including the ability to stand for long periods and assist riders physically.
• CPR, First Aid, and AED certification preferred (or ability to obtain upon hire).

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work is performed outdoors in a wet, humid environment with exposure to sun, wind, and pool chemicals.
• Requires standing, lifting, pulling, bending, kneeling, and assisting guests for extended periods.
• Fast-paced and highly interactive environment; requires alertness, stamina, and excellent physical coordination.
• Flexible schedule including weekends, evenings, and holidays is essential.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It