Description:

A day in the life of a Sales Coordinator at the Hilton Garden Inn Austin University Capitol District has you involved in a variety of tasks and working with a number of team members and customers. While everyday has a routine, no two here are ever quite the same.

If you’re outgoing, like to serve others, organized, detail-oriented, ready to learn and passionate about building a career in hotel event management or sales, this is a fantastic opportunity for you.

Benefits & Perks:

• Medical, Dental and Vision
• 401(k) Retirement Program
• Paid time off (Vacation / Sick / Paid Holidays)
• HSA Spending Account
• Dependent Care Spending Account
• Employee Assistance Program
• Life Insurance and AD&D (employer paid)
• Monthly Parking (employer paid)

Potential Career Path:

Catering Sales Manager | Group Sales Manager | Event Manager

Essential Job Functions:

Providing Administrative Support to the Sales & Catering Team

• Responds to telephone inquiries and email inquiries (direct line and sales line). Gathers needed information from customer regarding their guest room block and events.
• Serve as a lead catcher for group, catering and BT leads and qualifying with inquiry form
• Create proposals utilizing eProposal Tool, Cvent and any other applicable lead sources
• Draft contracts with sales manager’s final approval
• Assistance in running daily/weekly/month reports based on needs of the property (i.e. daily function report, BEO report, Funnel report, GRC, etc.)
• Prepare client files and checklists for all files/events
• Assist with client appreciation gifts,incentive gifts, sales calls, sales blitzes and client thank you’s
• Assist with in-house amenities for VIP and notable guests
• Manage Sales Collateral including sales kits, fact sheets, etc.
• Conducts client Site Tours (occasionally when needed)
• Print and distribute breakfast vouchers
• Assign Hilton Reward Points for all actualized groups.
• File all event folders upon completion of the group.
• Managing and entering rooming lists including setting up appropriate billing
• Complete and distribute group resumes to all departments
• Blocking space for any internal / in-house events
• Complete pick-up and calculations of commissions, rebates, and subsidies
• Other duties and/or responsibilities as assigned by supervisors or management

SKILLS

• Organization– Strong organizational skills including time management and the ability to prioritize projects.
• Efficiency– Ability to complete projects quickly and accurately in the order that they need to be completed.
• Attention to Detail– Strong focus on being accurate and precise in the completion of all tasks with a minimal number of mistakes or oversights.
• Adaptability– Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Writing- Communicating effectively and accurately in writing as appropriate for the needs of the audience.
• Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Building Relationships with Coworkers– Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships
• Building Relationships with Customers– Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Hilton.
• Computer Skills- Using computer systems and software (e.g., Microsoft Word, Excel, Delphi, etc.).
• Professional Demeanor– Exhibiting behavior styles that convey confidence and command respect from others; making a good first impression and representing Hilton and HHM in alignment with its values.
• Event Planning– The ability to connect with customers, manage multiple customers at a given time, be detailed oriented, understand and have a working knowledge of sales and event management systems.

Supervisory Duties:

• None (will provide feedback upon request)

Work Environment and Context:

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe:

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It