Opportunity: Director of Human Resources

Oversee and elevate all human resource functions at The Rittenhouse Hotel, Philadelphia’s premier luxury destination. Lead talent acquisition, training and development, benefits administration, and employee relations with a commitment to excellence and discretion. As a key member of the hotel’s executive committee, collaborate closely with the General Manager and department leaders to cultivate a culture of sophistication, service, and unparalleled hospitality. This role is integral to shaping the associate experience and maintaining the legendary reputation of The Rittenhouse Hotel.

Potential Career Path

People Support Director – Regional Director of People Support – Corporate People Support Director

Essential Job Functions

• Strategic Leadership – Oversee all facets of human resources, including talent acquisition, training, scheduling, performance management, and associate engagement, ensuring alignment with Forbes and brand standards while upholding HHM core values.

• Talent Acquisition & Development – Lead a proactive recruitment strategy, guiding hiring managers in selecting the most qualified candidates. Oversee the full-cycle recruitment process, onboarding, and career development programs to attract and retain top-tier hospitality professionals.

• Employee Experience & Culture – Foster a positive, service-driven culture through impactful employee relations programs, engagement initiatives, and leadership coaching, ensuring an inclusive and inspiring workplace.

• Compliance & Integrity – Ensure HR policies and procedures comply with local, state, and federal regulations. Conduct and oversee internal investigations related to workplace concerns with discretion and professionalism.

• Training & Performance Excellence – Design and implement development programs that reinforce Forbes standards, elevating service excellence and operational performance.

• Collaboration & Execution – Partner with HHM’s centralized People Support teams to administer benefits, compensation, and compliance programs effectively. Provide guidance on payroll administration and associate support functions as needed.

Position Requirements

• Bachelor’s Degree in Human Resources or a related field preferred.
• 10+ years previous Human Resources experience, preferably in a luxury hospitality setting.
• Human Resource certification and/or involvement in local hotel HR community preferred.
• An understanding of Forbes Travel Guide standards is preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It