Opportunity: IT Support Specialist

Provide technical support via remote control, telephone, and desk-side support. Manage incoming technical issues and service requests via our ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.

Potential Career Path

IT Support Analyst - IT Senior Support Analyst - IT Support Manager

Essential Job Functions

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Track issues and requests in helpdesk software and communicate system issues to department managers.
• Perform installation of new computer systems, peripherals, software, and network equipment.
• Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Able to participate in 24/7 manager on duty emergency technical support program.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits.
• Perform other duties as requested by management.

Position Requirements

• Associate’s degree or equivalent experience.
• 1+ years professional IT experience.
• A positive attitude and eagerness to learn.
• Strong technical skills in troubleshooting networks, systems, and software issues.
• Self-directed with superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity.
• Able to expertly manage and prioritize multiple technical issues and projects simultaneously.
• Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.

Work Environment and Context

• Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
• Work schedule varies and may include extended work hours and work on evenings and weekends.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It