Job Title: Rooms Controller

Location: Key West, Florida

Employment Type: Full-TimeHours: 10:00 AM – 6:00 PM (with flexibility based on operational needs)

Job Summary:

We are seeking a highly organized, tech-savvy, and personable individual to join our team as a Rooms Controller. This critical role ensures the efficient assignment of housekeeping tasks, monitors room readiness, and handles follow-up communications with guests. The ideal candidate will thrive in a fast-paced, multi-tasking environment and possess excellent communication skills, both over the phone and through internal platforms. This is an office-based role, requiring strong attention to detail, problem-solving abilities, and a high degree of professionalism.

Key Responsibilities:

• Housekeeping Assignment Management:
• Manage and update the housekeeping assignment boards to ensure that rooms are cleaned, serviced, and prepared on schedule and based on priority.
• Collaborate with housekeeping staff to monitor room status, ensuring room readiness and timely updates.
• Room Status Monitoring:
• Utilize internal communication platforms, particularly the Alice app, to track and update the status of rooms as they become available.
• Ensure all rooms are updated in real-time, and issues are immediately addressed with the appropriate department.
• Follow-Up Communications:
• Conduct post-service and guest-request follow-up calls to ensure guest satisfaction and confirm that services were completed to expectations.
• Make checkout follow-up calls to encourage guest feedback, ask for reviews, and ensure overall satisfaction.
• Tech & Platform Management:
• Maintain proficiency in using hotel property management system and other communication tools to update and track room statuses, guest requests, and staff coordination.
• Guest and Team Interactions:
• Be the point of contact for inquiries related to room status or service completion, offering assistance with professionalism and courtesy.
• Ensure a smooth and friendly phone interaction during follow-up calls, with an ability to adapt communication style based on the guest's needs.

Key Qualifications:

• Experience:
• Prior experience in a hotel or hospitality environment is preferred.
• Previous experience in a coordination or support role (such as Front Desk, Guest Services, or Housekeeping) is highly desirable.
• Skills & Attributes:
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both written and verbal, and a natural ability to handle phone conversations with guests and team members.
• Tech-savvy with experience using hospitality management systems.
• Ability to problem-solve quickly and adapt to shifting priorities and urgent requests.
• Personable, professional demeanor with a focus on providing exceptional service.
• Additional Requirements:
• Strong attention to detail and the ability to work independently with minimal supervision.
• Ability to work under pressure and maintain a calm and positive attitude during peak times.

Why Work With Us:

• Join a dynamic and supportive team committed to providing excellent service to our guests.
• Opportunity for growth and professional development within the hospitality industry.
• A collaborative, fast-paced environment that will challenge and develop your skills.

If you are passionate about delivering top-tier service and enjoy working in a role that requires a high level of organization and adaptability, we would love to hear from you!