Concierge

Marriott Mystic Hotel & Spa

Groton, CT

posted November 8, 2024

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Compensation: $15.69 per hour

Opportunity:  Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Your Focus

  • Greet and serve elite Marriott Bonvoy members in the M Club Concierge Lounge
  • Engage with guests and provide personalized customer service
  • Anticipate and address guests' service needs
  • Communicate any guest issues to the appropriate department
  • Stock food and beverage supplies for guests
  • Assist with inventory of Lounge pantry and maintain sufficient par stock in the pantry
  • Maintain the cleanliness of the M Club Concierge Lounge
  • Provide information about local attractions and events. 
  • Make travel arrangements.
  • Make dining and other reservations, and obtain tickets for events.
  • Receive, store, or deliver luggage or mail.
  • Pick up and deliver items or run errands.
  • Carry out unusual requests, such as searching for hard-to-find items or services.
  • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skills

  • High School diploma or equivalent.
  • Previous customer service experience required or equivalent training.
  • Knowledge of the local community, attractions and events.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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