Phone Operator

Hotel Landy Orlando Universal Blvd

Orlando, FL

posted December 1, 2024

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Opportunity:  Phone Operator

Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.

Potential Career Path

Front Desk Supervisor –Front Office Manager – Assistant General Manager

Essential Job Functions

  • Promptly and professionally answer telephone calls and ascertain.

    the correct extension and direction of call.

  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
  • Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
  • Page guests and patrons using the public address system.
  • Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
  • Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
  • Respond to and resolve all complications and complaints.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent.
  • Previous receptionist or customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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