Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Serve food and/or beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Greet each guest in a friendly and professional manner at the front door of the hotel and maintain the appearance of the front door area in accordance with established guest service and sustainability standards.
Performs administrative functions in support of property sales and catering team in an effort to provide timely and accurate service to internal departments and external customers.
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards.
Set up and clear tables, stock all service stations, and assist food servers in accordance with established guest service and sustainability standards.
